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Returns Policy
Customer satisfaction is hugely important to us.  We hope you will be delighted with your goods; however, if you are less than satisfied, we offer a no quibble returns policy.  We request that you return unwanted items, in their original packaging, within 14 days of receipt of order.  Please state whether you require a refund or replacement.  Customers are responsible for the cost of returns postage and we recommend returning by an appropriate method as we are not responsible for any items lost or damaged during return transit. 

Customised products are non-returnable.  This does not affect your statutory rights.

Customised Products
Please note, that due to the time involved in creating customised orders, we quote an approximate despatch time of 7 – 10 working days.  To avoid disappointment, please allow for this additional time when placing orders for customised items.

The Laser Cutting Process
The technique of laser cutting involves a ‘burning’ process.  Consequently, this can result in the cardstock displaying some scorching (browning) to areas of the card (this is more noticeable on lighter coloured cards).  This is an unavoidable effect of the laser cutting process and does not constitute a fault.  Paper Baker go to great lengths to minimise this effect and all our products are quality inspected before despatch.

Assembly
Our products are sent flat-packed, in board-backed envelopes, to afford them maximum protection in the post.  For some items, a small amount of assembly is required.

Design, Product and Image Protection  
All the designs and products offered on this site are exclusive to, and wholly owned by, Paper Baker.  Paper Baker does not permit third party use of any images contained within this website.  Paper Baker is the exclusive manufacturer and supplier of the products featured within this website. 
  • Paper Baker is a member of ACID – the Anti Copying in Design organisation.  The aim of this trade organisation is to protect the intellectual property rights of designers.
     
  • Paper Baker takes all infringements of their intellectual property rights seriously.  Illegal use of, or copying of, Paper Baker images, designs and products, will result in legal action being taken by Paper Baker’s legal representatives.
Privacy Policy 
We never disclose your information to third parties. We do not, at anytime, come into contact with your card details.

Errors and Omissions
Every effort is made to ensure that all prices and descriptions within our website are correct and accurate.  However, in the case of an error or omission, we reserve the right to rescind the contract, and our liability in such an event will be limited to the return of any monies paid by the customer in respect of that order.
 
We reserve the right to make changes or amendments to our terms and conditions without prior notice.
 
Paper Baker Terms & Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Paper Baker’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Paper Baker’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Paper Baker, Scarborough. The term ‘you’ refers to the user or viewer of our website.
 
The use of this website is subject to the following terms of use:
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
     
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
     
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
     
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
     
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
     
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
     
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
     
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
     
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

© Paper Baker 2014