Customer satisfaction is hugely important to us. We hope you will be delighted with your goods; however, if you are less than satisfied, we offer a no quibble returns policy. We request that you return unwanted items, in their original packaging, within 14 days of receipt of order. Please state whether you require a refund or replacement. Customers are responsible for the cost of returns postage and we recommend returning by an appropriate method as we are not responsible for any items lost or damaged during return transit.
Customised products are non-returnable. This does not affect your statutory rights.
Please note, that due to the time involved in creating customised orders, we quote an approximate despatch time of 7 – 10 working days. To avoid disappointment, please allow for this additional time when placing orders for customised items.
The Laser Cutting Process
The technique of laser cutting involves a ‘burning’ process. Consequently, this can result in the cardstock displaying some scorching (browning) to areas of the card (this is more noticeable on lighter coloured cards). This is an unavoidable effect of the laser cutting process and does not constitute a fault. Paper Baker go to great lengths to minimise this effect and all our products are quality inspected before despatch.
Our products are sent flat-packed, in board-backed envelopes, to afford them maximum protection in the post. For some items, a small amount of assembly is required.
Design, Product and Image Protection
All the designs and products offered on this site are exclusive to, and wholly owned by, Paper Baker. Paper Baker does not permit third party use of any images contained within this website. Paper Baker is the exclusive manufacturer and supplier of the products featured within this website.
We never disclose your information to third parties. We do not, at anytime, come into contact with your card details.
Errors and Omissions
Every effort is made to ensure that all prices and descriptions within our website are correct and accurate. However, in the case of an error or omission, we reserve the right to rescind the contract, and our liability in such an event will be limited to the return of any monies paid by the customer in respect of that order.
We reserve the right to make changes or amendments to our terms and conditions without prior notice.
Paper Baker Terms & Conditions
The term ‘Paper Baker’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Paper Baker, Scarborough. The term ‘you’ refers to the user or viewer of our website.